Last Updated: January 18, 2026

Introduction

Farmad LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website farmad.biz or communicate with us for business purposes.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms on our website
• Send us emails or communicate with us via phone or WhatsApp
• Request quotes, product information, or business consultations
• Subscribe to our newsletter or updates (if applicable)

This information may include:

• Full name
• Email address
• Phone number
• Company name and position
• Business address
• Product inquiries and requirements

2. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information

This information is collected through cookies and similar tracking technologies.

How We Use Your Information

We use the collected information for the following purposes:

• Business Communication: To respond to your inquiries, provide quotes, and facilitate trade transactions
• Order Processing: To process and fulfill orders, coordinate logistics, and manage documentation
• Customer Service: To provide support and address your questions or concerns
• Marketing: To send you relevant product information, updates, and promotional materials (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with Armenian and international legal obligations, including export/import regulations
• Fraud Prevention: To detect and prevent fraudulent activities

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

• Contractual Necessity: Processing is necessary to perform a contract with you (e.g., fulfilling orders)
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., responding to inquiries, improving services)
• Consent: You have given us explicit consent (e.g., subscribing to newsletters)
• Legal Obligation: Processing is required to comply with legal obligations

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party logistics partners, freight forwarders, and payment processors who assist in fulfilling orders
• Business Partners: Vetted suppliers and distributors involved in trade transactions (only information necessary for order fulfillment)
• Legal Authorities: When required by law or to protect our legal rights, comply with customs regulations, or respond to government requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Inquiry and contact form data: 2 years after last contact
• Transaction and order data: 7 years (to comply with Armenian tax and accounting laws)
• Website usage data: 12–24 months

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing under certain circumstances
• Data Portability: Request transfer of your data to another organization (where applicable)
• Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@farmad.biz or +374 55 122 285.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings

You can control cookie settings through your browser. Note that disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries outside of Armenia, including countries within the Eurasian Economic Union (EAEU), European Union, or other regions. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are intended for business-to-business (B2B) transactions. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of the Republic of Armenia. Any disputes arising from this policy will be resolved in accordance with Armenian jurisdiction.